1. Opt-in Subscriptions Privacy Policy
Welcome to Sri Lanka Gateway! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you subscribe to receive emails from us.
1. Information We Collect:
When you sign up for our email updates, we may collect:
- Your full name
- Your email address
2. Use of Your Information:
We use this information to send you travel updates, news, offers, and other relevant content related to Sri Lanka Gateway. We will never sell or share your personal information with third parties for marketing purposes.
3. Email Marketing Communications:
By subscribing, you agree to receive email marketing communications from Sri Lanka Gateway. These may include promotions, deals, travel information, and updates about our tours and services.
4. Unsubscribe and Opt-Out:
You can unsubscribe from our email marketing communications anytime. Click the “unsubscribe” link at the bottom of any marketing email we send you. Once unsubscribed, you won’t receive marketing emails from us, but we may still send non-promotional emails like booking confirmations.
5. Third-Party Service Providers:
We may use third-party services to manage and deliver our email communications. These providers are contractually bound to keep your information secure and confidential and cannot use it for any other purpose.
6. Legal Disclosure:
We may disclose your personal information if required by law, court order, or to protect Sri Lanka Gateway, our employees, or others from harm.
7. Data Security:
We implement security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is 100% secure.
8. Children’s Privacy:
Our email subscription is not for children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has provided us with their information, please contact us immediately.
9. Changes to This Policy:
We may update this policy periodically. Please review it regularly to stay informed about how we protect your information.
10. Contact Us:
Have questions? Don’t hesitate to contact us. Thank you for being part of the Sri Lanka Gateway community!
2. Cookie Collection Privacy Policy
Welcome to Sri Lanka Gateway! This Privacy Policy explains how we collect, use, and protect your personal information, including cookies and similar technologies. By using our website, you consent to these practices.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide a better user experience. They allow websites to recognize your device and remember information about your visit.
2. How We Use Cookies
We use cookies for various purposes, including:
- Authentication: Keeping you logged in as you navigate our website.
- Preferences: Remembering your language and location preferences.
- Analytics: Gathering information about how you use our website, like which pages you visit and how long you spend on them. This helps us improve our website and services.
- Marketing and Advertising: Delivering personalized advertisements based on your interests and browsing behavior.
3. Types of Cookies We Use
- Session Cookies: Temporary cookies deleted when you close your browser.
- Persistent Cookies: Remain on your device for a set period even after closing your browser.
- First-party Cookies: Set by us and used exclusively by our website.
- Third-party Cookies: Set by third-party services we use, like analytics and advertising providers.
4. Your Cookie Choices
Most browsers are set to accept cookies by default. You can usually modify your browser settings to block cookies or alert you when they are sent. However, blocking cookies may affect some functionalities of our website.
You can also manage your cookie preferences through our Cookie Consent Banner.
5. Your Consent
By using our website, you consent to the use of cookies as described in this Privacy Policy.
6. Changes to This Policy
We may update this policy periodically. We will post the revised policy on our website.
7. Contact Us
Have questions? Contact us.
3. Live Chat Privacy Policy Section
Purpose of Data Collection:
Our live chat feature offers efficient customer support, addresses inquiries, and enhances your Sri Lanka Gateway experience. The data collected during these interactions is used for these specific purposes.
Types of Data Collected:
During live chat sessions, we may collect:
Any other details necessary for providing support
- Usernames
- Email addresses
- IP addresses
Data Storage and Security:
We implement robust security measures to protect the data collected through our live chat. This includes:
- Encryption of data during transmission
- Secure storage of data on our servers
- Regular security audits and updates
- Access restrictions to sensitive data
Data Usage:
The data collected through live chat is used for the following purposes:
- Providing customer support and resolving inquiries
- Improving our services and user experience
- Analyzing customer interactions to identify trends and areas for improvement
- Sending relevant updates or promotional materials with user consent (opt-in basis)
Third-Party Involvement:
We may use third-party live chat platforms or services to facilitate communication. These providers may have their own privacy policies, which you should review. By using our live chat, you acknowledge that your data may be processed by these third-party services.
User Consent:
By engaging in live chat interactions, you consent to the collection and processing of your personal information as outlined in this privacy policy. You can choose to withhold certain information, but this may impact our ability to assist you effectively.
Data Retention Period:
We retain live chat data for a reasonable period to fulfill the purposes outlined above. After this period, the data is securely deleted.
User Rights:
You have the right to:
- Access your personal information collected through live chat
- Request corrections or updates to your information
- Request the deletion of your data
To exercise these rights or if you have any concerns, please contact us through the provided channels in our general privacy policy.
This live chat privacy policy section is an integral part of our overall privacy policy, and your continued use of our website signifies your acceptance of these terms.
