Do you have some Questions?
Welcome to Sri Lanka Gateway, your ultimate companion for unforgettable Sri Lankan adventures.
Booking
Absolutely! We offer flexible customization options. You can add, remove, or modify activities and accommodations to create a personalized itinerary.
We do our best to accommodate last-minute travelers. Availability depends on the season and specific tour. Please contact us directly for inquiries.
Yes, we offer gift certificates for tours. Please contact us to arrange a gift voucher.
We cater to solo travelers of all genders. We offer tours with a focus on safety and cultural immersion.
Yes, we specialize in group travel. We can accommodate groups of all sizes and offer special rates for larger groups.
Tour Inclusions and Exclusions
Our tour prices typically include accommodation, transportation, meals (as specified), guided tours, and entrance fees to attractions. However, it’s essential to check the specific inclusions for each tour.
Tips are not typically included in the tour price. It’s customary to tip guides, drivers, and restaurant staff.
Yes, we can accommodate dietary restrictions. Please inform us of your dietary needs when booking your tour.
Luggage restrictions depend on the mode of transportation. Generally, one suitcase and one carry-on bag per person are allowed. Please check the specific tour details for luggage guidelines.
Unfortunately, most of our tours do not allow pets. However, there may be exceptions for certain accommodations. Please inquire about pet policies when booking.
Visas
Visa requirements vary depending on your nationality. Many countries can obtain an Electronic Travel Authorization (ETA) online, while others may require a visa on arrival or a traditional visa.
You can usually apply for an ETA online through the official Sri Lankan Immigration and Emigration Department website. The process involves providing passport details and payment information.
The validity of an ETA varies. It’s essential to check the specific duration allowed for your nationality.
Yes, you can often extend your stay in Sri Lanka by applying for a visa extension at an immigration office within the country.
The specific requirements for a visa on arrival can vary. Generally, you’ll need a valid passport, confirmed return or onward ticket, and sufficient funds for your stay.
Arriving in Sri Lanka without the proper visa can lead to delays, fines, or even deportation. It’s crucial to obtain the necessary travel authorization before your trip.
Some nationalities may be eligible for visa-free entry or stay for a limited period. Check the official Sri Lankan immigration website for the latest information.
No, a tourist visa is specifically for leisure purposes. If you plan to work or study, you’ll need a different type of visa.
Contact your embassy or consulate immediately and follow their guidance. You’ll likely need to obtain an emergency passport to return home.
Yes, many travel insurance policies offer coverage for visa-related problems, such as lost passports or denied entry. It’s recommended to purchase comprehensive travel insurance.
Customization and Planning
Absolutely! Our travel experts can help you design a personalized itinerary tailored to your preferences, whether it’s adventure, relaxation, culture, or a combination.
The ideal time to plan your trip depends on the season and the availability of accommodations and activities. We recommend booking at least 3-4 months in advance, especially during peak season.
Yes, the best time to visit depends on what you want to see and do. We can recommend the optimal time based on weather, crowds, and specific activities.
Definitely! Sri Lanka offers a diverse range of experiences. We can create an itinerary that combines relaxation on the beach with visits to historical sites and cultural attractions.
While it’s possible to visit neighboring countries during your Sri Lanka trip, it requires careful planning. We can provide information and assistance with multi-country itineraries.
Yes, we can incorporate your preferred accommodations and dining options into your itinerary.
We specialize in creating unique and authentic travel experiences. We can include hidden gems and local encounters in your itinerary.
Our itineraries are designed to be flexible. We understand that unexpected changes can occur, and we can help you adjust your plans while in Sri Lanka.
Absolutely! We prioritize safety and offer tailored itineraries for solo female travelers, including accommodation choices and recommended activities.
Yes, we can arrange for vegetarian, vegan, or allergy-friendly meals. Please inform us of any dietary requirements when booking your tour.
General Travel Tips
What is the best time to visit Sri Lanka?
The best time to visit depends on your priorities. We can recommend the ideal time based on weather, crowds, and specific activities you have in mind.
The Sri Lankan Rupee (LKR) is the currency. You can exchange money at airports, banks, and authorized exchange bureaus.
Sri Lanka is generally safe for travelers. However, like any country, it’s essential to take standard safety precautions. We can provide specific safety tips.
Sri Lankan culture is warm and welcoming. It’s essential to dress modestly when visiting religious sites and be respectful of local customs.
We strongly recommend travel insurance to cover unexpected events like medical emergencies, trip cancellations, or lost luggage.
Sri Lanka offers various transportation options, including trains, buses, taxis, and tuk-tuks. We can recommend the best mode of transport based on your itinerary.
Packing depends on the time of year and your activities. Generally, light, breathable clothing is ideal. Don’t forget essentials like sunscreen, insect repellent, and a hat.
Costs vary depending on your travel style. Sri Lanka offers a range of options to suit different budgets. We can provide estimates based on your preferences.
Sri Lanka uses three-pin plugs with British-style sockets. It’s advisable to bring a universal adapter if you’re coming from a different country.
It’s generally not recommended to drink tap water in Sri Lanka. Bottled water is readily available and affordable.
Payments
While we prefer credit card or PayPal payments for their speed and security, we can accommodate online bank transfers for certain booking values. Please contact our customer support for details.
Our bank account is denominated in Sri Lankan Rupees (LKR). Please ensure your bank can facilitate international transfers in this currency.
International bank transfers can take several business days to process. To avoid delays, please initiate the transfer well in advance of your departure date.
You may incur bank transfer fees charged by your bank or intermediary banks. Please check with your bank for specific details.
We will provide you with our bank account details, including the account name, number, and bank name. You’ll also need to include your booking reference number for easy identification.
Mistakes in bank transfer details can cause delays. Please double-check all information before initiating the transfer. If an error occurs, contact our customer support immediately.
Yes, we can provide you with our SWIFT code for international transfers. However, please confirm with your bank if this is necessary.
There might be minimum or maximum limits set by your bank for international transfers. Please check with your bank for specific details.
While it’s technically possible, we recommend transferring funds in Sri Lankan Rupees (LKR) to avoid currency conversion fees.
If there’s a delay in the transfer, please contact our customer support immediately. We will work with you to resolve the issue and ensure your booking is secure.
Documents
Generally, your passport should be valid for at least six months beyond your intended departure date from Sri Lanka.
While not mandatory, it’s recommended to consult with your healthcare provider about recommended vaccinations based on your travel itinerary and health history.
While a physical copy is helpful, having a digital copy on your smartphone is usually sufficient. It’s advisable to inform your insurance provider about your travel plans.
While carrying a photocopy of your passport can be useful in case of emergencies, it’s generally not accepted as primary identification. Always carry your original passport.
Contact your nearest embassy or consulate immediately. You’ll need to report the loss and apply for an emergency passport.
Other Documents
While a printed copy is helpful, having a digital copy on your phone is sufficient. Most hotels and tour operators can access your booking information electronically.
Yes, an international driving permit is usually required to rent a vehicle in Sri Lanka. Specific requirements might vary based on the rental car company.
Some national parks and trekking routes might have specific permit requirements. We recommend checking with the respective authorities or your tour operator for details.
While credit cards are widely accepted in major tourist areas, it’s advisable to carry some cash for smaller establishments and emergencies.
While Sri Lanka is generally relaxed in terms of attire, it’s respectful to dress modestly when visiting religious sites.
Still have questions?
If you can’t find the answer to your question here, feel free to contact us directly. We’re happy to assist you in any way we can!
